| Most
strategic planning task forces define their role as creating the
strategy. It’s up to others to implement the strategy or so
the thinking goes. The task force’s mandate was to create
the strategy, not implement it.
Other reasons
for failure in implementation of change initiatives include the
phenomenon of the ‘urgent’ crowding out the ‘important’.
Soon after the strategy is completed, the task force members return
to their original jobs. Of course, there are many tasks that were
left undone while participating in the planning process, so those
tasks now have to be finished. They become ‘urgent’
things and little by little, the new strategy becomes stale and
unimplemented. Finally, someone wakes up one day and says something
like, “I wonder what happened to all that work we did on the
strategy. It was good work. Too bad it never went anywhere.”
Most readers will have experienced just this phenomenon at some
point during their working life.
So, implementation, not necessarily the plan, is your most difficult
challenge. Creating alignment to the new vision and strategy on
the part of the executive or leadership team is a relatively easy
task when compared to creating a broader, organization-wide alignment
to the new direction and change.
The success
of your change strategy will depend very heavily on the steps you
take to help all the affected people connect to the new strategy,
understand their new roles and embrace the change with energy and
enthusiasm.
One chief executive got so frustrated with trying to align the organization
with the new vision that he created the idea of “a burning
platform.” Essentially he said to his employees, “Imagine
that you are standing on the railway platform and the train is waiting
to leave. I have just set the platform on fire. Your choices are
to get on the train before it pulls out of the station or face the
consequences.”
This is
a rather dramatic way of creating a sense of urgency to motivate
people to accept change and help make things happen. Of course you
have to communicate a sense of urgency, perhaps not in such a draconian
fashion, and you have to explain the change thoroughly before you
can expect any action to take place.
You will only succeed if you are patient. People must understand
the need for change. Even though they may understand, most employees
long for the security of the status quo and tend to discount the
significance of a new corporate strategy created in the ranks far
above them.
However, it is important to help all employees at all levels to
understand the business and personal consequences associated with
doing nothing. In fact, in our ever-changing world, the status quo
or doing nothing is just not an option anymore.
There is power in information and by sharing information that shows
how your industry is changing. You can identify the potential threats
to the business if you do not change with the industry and in this
way, overcome many of the barriers to acceptance and motivation
for the need to change your business model. Showing the employees
their role in helping to adapt will bring many doubters on board
the train.
David
Bratton is a management consultant and president of Bratton Consulting
Inc. in London. He also represents Drake Beam Morin (DBM), one of
Canada’s largest career counselling and outplacement firms.
He can be contacted at (519) 679-2774 or by email: dbratton@brattonconsulting.com.
His column appears every other week.
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